Improve customer experience by turning customer feedback into immediate team action.

What Code of Talent is

Code of Talent is a customer experience platform for companies with many customer-facing locations - hotels, restaurants, retail chains and branch networks. It improves customer experience through people: it reads customer feedback, prioritizes the issues worth fixing, and delivers a ready-to-use Team Briefing for the manager together with gamified microlearning for the team.

Most customer experience software stops at measurement. We continue past it, because in a service business the experience is delivered by a person - so improving it means changing what that person does.

How we got here

We started as a microlearning platform. For years we trained frontline teams for companies like Vodafone, Penny, National Bank of Greece and Delhaize - five-minute lessons on a phone, built for people who work standing up rather than sitting at a desk.

Working that closely with operations teams showed us something we did not expect. The companies we worked with were not short of insight. They read their reviews every morning. They had dashboards, survey results, mystery shopping reports, weekly checks. Visibility was never the problem.

What was missing was everything that comes after the report. Someone still had to decide which issue mattered most this week, work out what to change, brief the team on it, and make sure the people involved actually knew how to do it differently. That work sits between departments - and most weeks, it simply did not happen.

So we built it.

What you get

Three things, and they arrive together.

• Prioritized service fixes Which issues to address first, per location and department, and what specifically to change.
• Ready-to-use Team Briefings A one-pager a manager can run with the team straight away. No preparation, no translating a report into a conversation.
• Gamified microlearning Short, targeted training for the exact role involved - delivered in our microlearning app, or pushed into the LMS you already use.

Where microlearning fits

Microlearning is how we started and it is still how the fix reaches the frontline. Five-minute, mobile, gamified modules built for people in the flow of work, with an average completion rate above 90% across more than 500 teams.

The difference now is what decides the content. Instead of a training calendar, the trigger is a real problem your customers described - so the module a receptionist or a server opens is about the thing that actually went wrong last week.

What we believe

• Your customers never meet your processes. They meet a receptionist, a server, an associate, an advisor. That interaction is the customer experience.
• Insight is not the problem. Execution is. Almost every company we meet already knows what its customers complain about. The distance between knowing and doing is where service quality is won or lost.
• Training isn’t always the answer - and we say so. Sometimes the issue is a process, a staffing level or a handoff. Recommending training you don’t need is the fastest way to lose an operator’s trust.

Where we stand

500+ teams trained · 40+ countries · 90%+ average completion · 4.7 on G2 · ISO/IEC 27001 certified

We work with hotels, restaurants, retail chains and branch networks across Europe.

Frequently asked questions

• What is Code of Talent?

  Code of Talent is a customer experience platform for companies with many customer-facing locations. It improves customer experience through people - reading customer feedback, prioritizing what to fix, and delivering both a Team Briefing for the manager and gamified microlearning for the team.

• Is Code of Talent a customer experience platform or a microlearning platform?

  Both, and that combination is the point. We began as a microlearning platform for frontline teams and are now a customer experience platform that uses microlearning as its execution layer. Customer feedback decides what needs to improve; microlearning is how the change reaches the people who deliver the experience.

• How is this different from analytics or BI tools?

  Analytics and BI show you what is happening. We continue past the report: prioritized fixes, a briefing a manager can run immediately, and targeted training for the exact role involved.

• What is a Team Briefing?

  A ready-to-use one-page document a manager can run with the team straight away. It explains the issue, what to change and who owns it, so nobody has to turn a report into a conversation.

• Do we have to use your microlearning?

  No. Our microlearning is the fastest route, but training recommendations can also be pushed into the LMS you already use.

Talk to us

Vlad Grigoriu

Co-founder & CEO

vlad.grigoriu@codeoftalent.com

Sorin Paun

Co-founder & Managing Partner

sorin.paun@codeoftalent.com