Fix what customers complain about — before it costs you revenue.
Turn customer feedback + operational KPIs into the next actions that matter most — prioritized by impact, for each location, team, and role.
Takes 2 minutes • Ends with a 15-min Diagnostic Review
Who it’s for
Built for multi-location businesses
Prioritized recommendations by impact
Three recommendation types — so improvement becomes executable, for each location, team, and role.
Business Recommendations
Operational fixes, not just training
Operational actions prioritized by potential impact on performance outcomes.
Training Recommendations
Skill actions that close the gap
Skill actions prioritized by potential impact on customer experience.
Integrated Recommendations
When both levers are needed
One connected plan when both people and process changes are needed.
From feedback to execution-ready actions
No spreadsheets. No guesswork. No endless alignment meetings to decide what to fix first.
Connect sources
Customer reviews, NPS, mystery shopping, POS / ops KPIs
Detect patterns
AI identifies recurring issues and links them to performance gaps
Prioritize by impact
Issues ranked by revenue and CX impact — not complaint volume
Generate actions
Specific next steps by location, team, and role — ready to execute
Track outcomes
Monitor action completion and link back to KPI improvements
See the exact fix, not just the problem
Customer reviews and operational KPIs become prioritized, evidence-backed actions — ranked by issue, location, and impact level.
Execute instantly — in Code of Talent Microlearning or your existing LMS
Turns Training Recommendations into AI-tailored microlearning your teams can execute immediately.
Use Code of Talent Microlearning for the fastest rollout — or push Training Actions into your LMS and coaching workflows via API
AI program authoring
Recommendations become ready-to-deploy modules in minutes, not weeks
Gamified & role-based delivery
Completion rates 90%+ — because people actually want to do it
On-the-job, any device
Frontline teams learn in 5-minute bursts, when and where work happens
Numbers our clients actually measure
Across 500+ global deployments in retail, banking, telecom, pharma, and hospitality.
Measured across customer experience, operational performance, and frontline adoption.
+30%
Recurring revenue increase
Ascendis
90%+
Average module completion rate
across all deployments
4.7★
G2 rating
from enterprise reviews
500+
Teams trained
across 40+ countries
“Code of Talent enables us to transform our L&D approach into one that is agile, participant-centric and results generating. It must be about helping employees change behavior and create tangible value.”
Diana Misa
Executive Director HR & CEX · OTP Bank
“Partnering with Code of Talent has opened new windows to modern training methods. We discovered effective ways to boost engagement and accelerate new product launches across our sales teams.”
George Manoiu
Medical Advisor · Zentiva
“Code of Talent completely transformed how we train our retail sales agents. Bite-sized lessons, easy to retain, accessible anytime and from any device. Our team loves the flexibility.”
Silviu Sofronea
Functional Trainer Retail · Vodafone
Trusted by global brands
Get your free Diagnostic
Get your priorities ranked by impact — then book a 15-min Diagnostic Review.
Takes 2 minutes. No spam, ever.