Customer experience software · For branch networks

Turn Customer Feedback Into Clear Actions for Every Branch

Code of Talent Radar uses AI to identify and prioritize the issues that matter most across customer reviews, NPS surveys and your own feedback channels - then delivers business recommendations to managers and targeted training actions for the right teams.

Managers get prioritized business recommendations. Teams get targeted training actions.

★★★★★ 4.7 on G2 · trusted by 500+ teams

Network Overview

124 branches monitored
Performance Metrics Live

+14%

NPS Score

-22%

Wait Time

4.3

Satisfaction

Branch #14 - Downtown
94%
Branch #8 - Midtown
82%
Branch #3 - Westside
68%

NPS Lift

+14 pts

Active Now

Advisor Skills

Customer Feedback Is Already There. Turning It Into Action Is Hard.

NPS scores pile up. Complaint logs stay unactioned. Customer churn varies wildly between branches. Training stays generic and disconnected from real performance gaps.

Inconsistent Customer Experience Across Branches

Some branches score NPS 70+ while others sit at 30. Service quality, wait times, and resolution rates vary wildly between locations.

Siloed Feedback, No Actionable Insights

NPS surveys, complaint logs, call center data, and branch audits live in separate systems. Leaders can’t connect the dots to find root causes.

Generic Training That Doesn’t Move KPIs

The same compliance modules go to all branches. Advisors in high-performing locations get the same training as those in struggling ones.

Frontline Turnover Breaks Service Quality

New advisors and tellers arrive every month. Before they’re fully trained, they’re handling complex customer interactions and complaints.

Code of Talent Radar

From Customer Feedback to Branch-Level Action

INGEST

Connect Data Sources

Customer reviews, NPS, mystery shopping, POS / ops KPIs.

SIGNAL

Detect Patterns

Code of Talent identifies recurring themes: which branches have complaint spikes, where advisor knowledge gaps appear, which service channels underperform.

GAP

Find Root Cause

Distinguish between training gaps (advisor skills), process gaps (workflows), and structural issues (staffing levels, branch layout).

DECIDE

Get Recommendations

Receive prioritized recommendations: which branches need attention, what training topics matter most, which teams should be targeted.

ACT

Execute Actions

Push short, practical micro-training directly to advisors, tellers, and branch managers - specific to their branch’s gaps.

Results from Branch-Based Networks

+14
NPS Points
Average network improvement
+19%
First-Contact Resolution
Fewer repeat interactions
-22%
Wait Time
Faster branch service
3x
Faster Onboarding
Advisors productive sooner

Solve Your Biggest Branch Challenges

Reduce Wait Times

When customers complain about long waiting times, Code of Talent identifies which branches and time slots are affected, why service is slow, and delivers targeted training to frontline staff on efficient customer handling and queue management.

-22%
Wait Time
+0.6
Satisfaction
Wait Time Analysis - Branch #3
Action needed
Morning (9-12)
4.2 min
Lunch (12-14)
12.8 min
Afternoon (14-17)
7.1 min

Recommendation: Lunchtime queue management training

Focus on triage skills and efficient customer handoffs

See What Each Branch Should Do Next

See real-time customer feedback, NPS scores, training progress, and improvement trends across your entire branch network. Filter by region, branch, department, or advisor.

app.codeoftalent.com/branches/recommendations
Business Training Integrated
32 branches Live

Prioritized Issues

Sorted by impact potential
9 recommendations generated
Branch #7 - Downtown
Long wait times for advisory services
High
3 actions
Branch #3 - Central
Low NPS on account opening process
High
2 actions
Branch #15 - Eastside
Inconsistent service across advisors
Medium
2 actions
Branch #22 - Westpark
High repeat-call rate on claims
High
1 actions
Avg impact score: 79
6 actions completed this week
Updated 2 hours ago

TEAM BRIEFINGS

Put it into practice right away: Team Briefings, ready to use.

Code of Talent generates a Team Briefing for every priority fix and puts it in the manager's hands, ready to use with the team: what customers are complaining about, what needs to improve and what actions to reinforce.

  • What customers are saying

    The recurring complaint, summarized clearly.

  • What to fix first

    The service behavior or process that needs attention.

  • What the team should do

    Simple actions managers can brief and reinforce.

  • What to follow up on

    A checklist for coaching and execution.

No extra content creation. Each Team Briefing is generated from the prioritized service fix and aligned with your service standards.

Explore training
TEAM BRIEFINGIllustrative example
Ready to brief

Long waiting times at the counter

Branch networks · Front office
Audience: Branch Manager

What customers are saying

Customers mention long queues and no clear idea of how long they will wait. This affects NPS and customer retention.

What to fix first

Open extra counters at peak hours and tell waiting customers how long they will wait.

Brief the team

  1. Greet customers as they arrive and direct them to the right counter.
  2. Open an additional counter when the queue grows at peak hours.
  3. Offer appointments or digital options for simple requests.

What the manager should observe

  • Peak hours are fully staffed
  • Arriving customers are greeted and directed
  • Extra counter rule is followed

How we check if it worked: At the next review, check whether NPS comments about waiting times have improved and whether peak-hour queues have shortened.

Ready to brief

Example briefing · Explore the structure and try the checklist.

TEAM BRIEFING

Illustrative example

Long waiting times at the counter

Branch networks · Front office · Audience: Branch Manager

Ready to brief

What customers are saying

Customers mention long queues and no clear idea of how long they will wait. This affects NPS and customer retention.

What to fix first

Open extra counters at peak hours and tell waiting customers how long they will wait.

Brief the team

  1. Greet customers as they arrive and direct them to the right counter.
  2. Open an additional counter when the queue grows at peak hours.
  3. Offer appointments or digital options for simple requests.

What the manager should observe

Try the manager checklist

0 of 3 checked

How we check if it worked

At the next review, check whether NPS comments about waiting times have improved and whether peak-hour queues have shortened.

This example illustrates the briefing structure. Each generated briefing reflects the reviews and signals captured in the platform.

Common questions

Short answers to what comes up most.

Getting started takes less than a day. We connect to your existing feedback sources and KPIs - no heavy integration or IT tickets required. You can run a pilot across a cluster of branches in days, not months.

No. Code of Talent does not give you another dashboard to interpret. It gives you prioritized next actions - what to fix, who owns it, and how to train for it. The output is execution-ready, not analysis-ready.

No. Code of Talent Radar works without any learning module. Microlearning is an optional execution layer for teams who want the fastest rollout. It is not a course library or an LMS replacement.

Yes. Recommendations and microlearning content are generated in the language of each role and region. Multi-language and multi-location support is built in from day one.

Yes. Frontline, advisory, and service roles are the primary targets. The engine surfaces role-specific issues and generates targeted actions for service quality, compliance, and customer satisfaction - by branch and role.

Free diagnostic

Let's start your network's diagnostic.

Paste your network's link and see the prioritized business + training actions we'd deploy first - by branch, team, and shift.

Free · No sales call · No credit card

★ 4.7 on G2 · Trusted by 500+ teams in 40+ countries

Code of Talent
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