The hotel industry is facing significant staffing shortages, according to the American Hotel & Lodging Association. 65% of hotels are…
Training is failing frontline employees. A study revealed that just 24% of frontline workers feel properly trained to do their…
Did you know that it takes just 6 seconds for a caller to form a first impression of your business,…
Body language in customer service can make or break a first impression, sometimes before a single word is spoken. Ever…
In a previous article, we covered 10 essential training topics for restaurant staff, but one key area—menu knowledge training—deserves a…
Every guest remembers when they feel welcomed and respected, and more so when they are not. That’s why hospitality customer…
Poor communication costs U.S. businesses an estimated $1.2 trillion annually and $12,506 per employee per year, according to the Grammarly…
Still believe that providing training for reception staff is a waste of money and time? Research says otherwise. A Qualtrics…
In an industry where guest satisfaction is everything, having a team equipped with the right hospitality skills can make or…
