Code of Talent Blog

Posts tagged: employee training

How to Improve Empathy in Customer Service. Yes, It’s Possible
Customer Service Customer-facing workers Reskilling & Upskilling

How to Improve Empathy in Customer Service. Yes, It’s Possible

In an AI-driven world, people crave something that machines can’t replicate: genuine human connection. According to PwC, 59% of all…

Training Restaurant Staff? Focus on These 10 Hands-on Topics
Uncategorized

Training Restaurant Staff? Focus on These 10 Hands-on Topics

Training restaurant staff is one of the most effective ways to tackle three major pain points in the industry: high…

35 Powerful Nonverbal Communication in the Workplace Facts and Statistics
Customer Service L&D Modern Workforce

35 Powerful Nonverbal Communication in the Workplace Facts and Statistics

Nonverbal communication in the workplace is more powerful—and more overlooked—than most people realize. What you don’t say often speaks louder…

Boost Employee Productivity Now or Pay for It Later: 9 Proven Tactics That Actually Work
L&D Modern Workforce Performance Improvement

Boost Employee Productivity Now or Pay for It Later: 9 Proven Tactics That Actually Work

$8.9 trillion. That’s how much disengaged employees are costing the global economy every year, nearly 9% of global GDP, according…

10 Employee Engagement Metrics You Can Actually Improve With the Right Training
L&D Microlearning Performance Improvement

10 Employee Engagement Metrics You Can Actually Improve With the Right Training

A third of employees are simply not engaged at work. And this disengagement costs companies in the U.S. up to…

Why Your Retail Onboarding Checklist Is Failing Your New Hires (and How to Improve It)
Onboarding Retail

Why Your Retail Onboarding Checklist Is Failing Your New Hires (and How to Improve It)

Sticking to a retail onboarding checklist has been the standard of training new employees for years, but data shows they’re…

How to Motivate Sales Teams That Are One Step from Checking Out
Modern Workforce Sales Enablement Uncategorized

How to Motivate Sales Teams That Are One Step from Checking Out

In 2024, disengagement led to $438 billion in costs globally, according to Gallup. In sales, that disengagement often stems from…

5 Surprising Benefits of Gamification for Sales Reps! And Why You Need It Now
Digital Learning

5 Surprising Benefits of Gamification for Sales Reps! And Why You Need It Now

According to Gallup, 85% of employees worldwide are not fully engaged at work – an expensive trend that’s costing businesses…

Learning and Development Budget: How to Measure, Optimize, and Maximize Impact
L&D

Learning and Development Budget: How to Measure, Optimize, and Maximize Impact

Most companies invest in employee training, but few know how to structure a learning and development budget with precision or…

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