Training is failing frontline employees. A study revealed that just 24% of frontline workers feel properly trained to do their…
Did you know that it takes just 6 seconds for a caller to form a first impression of your business,…
Body language in customer service can make or break a first impression, sometimes before a single word is spoken. Ever…
The skills needed for customer service have evolved drastically, but training has not kept pace. Bad customer experiences cost organizations…
We recently ran a series of articles on communication, exploring training, body language, and nonverbal cues. But there’s one part…
Every guest remembers when they feel welcomed and respected, and more so when they are not. That’s why hospitality customer…
It’s no secret that skill gaps have widened considerably throughout the world in the past decades, and even more in…
Still believe that providing training for reception staff is a waste of money and time? Research says otherwise. A Qualtrics…
The cost of turnover due to toxic leadership amounted to $223 billion between 2014 and 2019. Despite this number, many…
