The hotel industry is facing significant staffing shortages, according to the American Hotel & Lodging Association. 65% of hotels are…
Training is failing frontline employees. A study revealed that just 24% of frontline workers feel properly trained to do their…
In 2024, U.S. training expenditures accounted for $98 billion across different types of training for employees. Yes, it’s an investment,…
Did you know that it takes just 6 seconds for a caller to form a first impression of your business,…
Poor product knowledge in customer service can slowly drain your business. Studies show that 86% of buyers are willing to…
Body language in customer service can make or break a first impression, sometimes before a single word is spoken. Ever…
The skills needed for customer service have evolved drastically, but training has not kept pace. Bad customer experiences cost organizations…
We recently ran a series of articles on communication, exploring training, body language, and nonverbal cues. But there’s one part…
Every guest remembers when they feel welcomed and respected, and more so when they are not. That’s why hospitality customer…
