Code of Talent Blog

Posts tagged: customer service

Training for Reception Staff: 10 Must-Have Skills You Need to Know
Customer Service Customer-facing workers Hospitality

Training for Reception Staff: 10 Must-Have Skills You Need to Know

Still believe that providing training for reception staff is a waste of money and time? Research says otherwise. A Qualtrics…

The 10 Non-Negotiable Hospitality Skills (and How to Train Them)
Customer Service Customer-facing workers Hospitality

The 10 Non-Negotiable Hospitality Skills (and How to Train Them)

In an industry where guest satisfaction is everything, having a team equipped with the right hospitality skills can make or…

How to Improve Empathy in Customer Service. Yes, It’s Possible
Customer Service Customer-facing workers Reskilling & Upskilling

How to Improve Empathy in Customer Service. Yes, It’s Possible

In an AI-driven world, people crave something that machines can’t replicate: genuine human connection. According to PwC, 59% of all…

FREE Shift Handover Template for Hospitality Teams (+ How to Use It)
Customer Service Customer-facing workers Hospitality

FREE Shift Handover Template for Hospitality Teams (+ How to Use It)

Ever walked into your shift and found the freezer broken, half the wine stock missing, no update on last night’s…

Training Restaurant Staff? Focus on These 10 Hands-on Topics
Uncategorized

Training Restaurant Staff? Focus on These 10 Hands-on Topics

Training restaurant staff is one of the most effective ways to tackle three major pain points in the industry: high…

10 Employee Engagement Metrics You Can Actually Improve With the Right Training
L&D Microlearning Performance Improvement

10 Employee Engagement Metrics You Can Actually Improve With the Right Training

A third of employees are simply not engaged at work. And this disengagement costs companies in the U.S. up to…

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